Warmth for All

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Everybody deserves a warm & safe home

If you’re worried about heating your home this winter, you are not alone. We understand the reduction of winter fuel payments and rising fuel costs presents challenges, but we’re here to help.

There are various ways we can support you: from energy-saving advice to financial support options.

Energy Advisors

MHA have joined forces with local specialist energy partners. We recognise things keep changing, but we are continuing to work on new ways to help you through these uncertain times.

The service offers:

Energy Advice, Support and Education: support and advice to help you understand energy bills and maintain a warm & safe home
Money Maximisation: Support reducing energy and water bills
Understanding and using the most effective sustainable fuel payment methods for you
Offering access to emergency support in the form of emergency top-up grants, vouchers and food packs *where eligible
Finding out the fuel offer from companies supplying Monmouthshire to ensure you are getting the best deal

Pension Credit

If you are of State Pension age, you could be eligible for Pension Credit. Plus, an award of pension credit can also provide access to a range of other benefits such as help with:

Winter Fuel Payment and other heating costs
Housing costs
Council Tax
For those aged 75 or over, a free TV license

Someone may still get Pension Credit if they:

have not paid National Insurance contributions
have some savings or a small pension
live with their grown-up family
own their own home

Use the Pension Credit calculator to find out how much Pension Credit someone could get – without giving any personal details.

Winter Fuel Payment

Most people who already receive State Pension or Pension Credit will get this payment automatically.

You only need to apply if you’ve never received Pension Credit before or your circumstances have changed.

The deadline to apply for winter 2025/26 is 31 March 2026.

If you require support applying, our friendly team are here to help.

Fuel Vouchers

If you are experiencing challenges with fuel costs this winter, MHA may be able to provide support through fuel vouchers or winter packs. To explore this, we encourage you to contact our customer service team who will be able to connect you with one of our financial advisors to guide you through the process.

Heating your home more efficiently

Sean, our Heating Services Manager, shares how you can use the heating equipment in your property more efficiently.

How to use your combi boiler efficiently thumbnail

Using your air source heat pump efficiently thumbnail

More handy tips for saving energy and money

MHA is working towards making customers’ homes warmer and more energy efficient – helping you to save energy and reducing our impact on the environment as part of our green pledge.

Check out these tips for ways you can help reduce your energy costs:

Turn your thermostat down – for each degree you reduce the thermostat, you can expect to cut bills by about 4% or around £65 a year on average for a typical household.

Sign up to ‘Get Water Fit'– search Google for ‘Get Water Fit’ offered by Welsh Water, to find out how to claim free water-saving devices and start saving.

Don’t assume all energy-saving light bulbs are equal – LED bulbs use about half the energy of the fluorescent spiral ‘energy-saving’ bulbs. Obviously turning the lights off when you’re not in the room helps too – you could save up to £14 a year.

Turn draught detective – walk around your home spotting window and door draughts – why not invest in a sausage dog draught excluder! Decent draught-proofing can cut about £30 a year of energy bills on average for a typical household.

Cut your shower time – cutting just a minute or two off your shower time could save £75 a year in energy bills, and a further £105 a year in water bills if you have a meter.

Wash more clothes less & try not to use the tumble dryer – make sure you fill up the machine, use colder settings and fewer loads per week and you could save around £10 a year. If possible, try to use an airer instead of a tumble dryer (make sure you leave a window open, as it can cause damp in poorly ventilated homes), and you could save up to £40 a year.

Think “how many cuppas am I making?” – the more water you boil, the more energy you use. So don’t overfill the kettle and it’s possible to save about £8 a year.

Don’t leave your devices on standby – although it’s not the problem it used to be, it’s still good to turn off your devices rather than leaving them on stand-by.

Use radiator thermostats – thermostatic radiator valves are an extra control which you can use to set the temperature of each individual room. Don’t heat the whole house when you’re spending all day in one room.

Help with your water bill

Welsh Water understands that the rising cost of living is affecting many households. They offer a range of support options to help make bills more affordable and reduce water usage.

For more information, visit: https://www.dwrcymru.com/en/help-with-bills

Check if you’re eligible and apply online.

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